Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return To start a return, you can contact us at info@kervanrugs.com. Please contact us for the specific return shipping address and instructions.

Shipping Costs

• Defective/Damaged Items: If the item is defective or damaged upon arrival, we will cover the return shipping costs.

• Standard Returns (Change of Mind): For non-defective returns (e.g., changed mind, wrong size ordered), the customer is responsible for purchasing the return shipping label.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items Certain types of items cannot be returned, such as custom products (special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@kervanrugs.com.